Incident icons

The 35 incident icons, described

Action itemaction-item

A page with a box to tick — one thing someone agreed to do.

Comms leadcomms-lead

A person with lines of text on the chest — the one who tells everyone else what is going on.

Contributing factorcontributing-factor

A page with two lines joining into one — something that helped it happen without being the cause.

Corrective actioncorrective-action

A page with an arrow that turns — a change made so this cannot happen the same way again.

Customer impactcustomer-impact

The incident machine with a person in it — who this incident is being felt by.

Degraded servicedegraded-service

The incident machine with a line falling in steps — up, but slower or worse than it should be.

Error budget policyerror-budget-policy

A page with a coin on it — what the team does when the budget is spent.

Escalation policyescalation-policy

A page with a staircase on it — who is paged next when nobody answers.

Follow-up reviewfollow-up-review

A page with a clock on it — a check, weeks later, that the actions were done.

Full outagefull-outage

The incident machine with a cross — the service is down for everyone.

Impact radiusimpact-radius

The incident machine with ripples around a point — how far the damage spreads.

Close incidentincident-close

The incident machine with a check — an incident resolved and closed.

Incident commanderincident-commander

A person with a chevron on the chest — the one who runs the response.

Merge incidentsincident-merge

The incident machine with two lines joining into one — two reports found to be one incident.

Open incidentincident-open

The incident machine with a plus — an incident declared and given a number.

Incident reportincident-report

The book with an exclamation on its page — what happened, written down.

Incident reviewincident-review

A page with the incident bolt on it — the incident written up and read together.

Incident severityincident-severity

The incident machine with an exclamation mark — how bad this one is.

Incident timelineincident-timeline

The incident machine with a line and events either side of it — what happened, in order.

Mitigationmitigation

The incident machine with a shield — the blow softened before the cause is known.

MTBFmtbf

A ring with two points and the gap between them — how long, on average, between failures.

MTTRmttr

A ring with a bolt and a check in it — how long, on average, from failure to fixed.

Partial outagepartial-outage

The incident machine with one slash — down for some, up for the rest.

Retro boardretro-board

A window split in two with notes either side — what went well and what did not.

Rollbackrollback-incident

The incident machine with an arrow pointing back — the change undone to stop the bleeding.

Root causeroot-cause

A page with a line that branches down into roots — the thing that, fixed, stops it happening again.

Scribescribe

A person with a pen stroke on the chest — the one writing down what happens and when.

Sev 1sev-one

The incident machine with three chevrons on a bar — the highest severity, everyone is paged.

Sev 3sev-three

The incident machine with one chevron on a bar — a minor incident, fixed in working hours.

Sev 2sev-two

The incident machine with two chevrons on a bar — serious, handled by the team on call.

Lower severityseverity-lower

The incident machine with an arrow dropping — an incident judged less bad than first thought.

Raise severityseverity-raise

The incident machine with an arrow rising — an incident judged worse than first thought.

Status pagestatus-page

A panel with a list whose bullets are lights — where customers see what is up and what is not.

Status updatestatus-update

A panel with an arrow rising in it — a note posted on how the incident is going.

War roomwar-room

A panel with two lines of talk in it — the channel where the incident is worked.

In code, each is one import — import { ActionItem } from "@iconmind/react/icons/action-item" — and the same name in Vue, Svelte, Solid, Preact, React Native, Astro, Blade and Flutter.

Tags these icons also carry